Frequently Asked Questions
Everything you need to know about your VIOFO experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and local payment options depending on your region.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination but generally range from 7-15 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.
Do VIOFO products come with a warranty?
Yes, all VIOFO official products include a 12-month limited warranty. You can extend this warranty by an additional 6 months by registering your product on our official website.
How do I track my shipment?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal.
Is technical support available for installation?
Absolutely. We provide comprehensive installation guides, video tutorials, and dedicated customer support to help you set up your dash cam and accessories correctly.